We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Reservation Cancellation

I have this guest who makes reservation everyday with a invalid credit card.    I cannot cancel her reservation.  I mark the card as invalid but still does not make a difference.  I cannot get hold of anyone who can help me.  This is freaking wast of my valuable time.

Someone please help me block this lady from making further reservations.


2 Replies


You have posted this on partner forum so we are not able to help with this situation.  Email the booking.com help team using the Inbox icon on Extranet.

Situation does sound really frustrating.

7 months ago

I've had this before. It's infuriating and BDC refuse to help!

It's very likely a competing property trying to knobble you.

In the end I had to tell the person I was using a web expert to track him down and there would be legal repercussions. Suddenly, it stopped.

7 months ago