1

Reservation of a customer that used a stolen card

Hello,

I have a guest that made an order (#********) as reference, and used stolen credit card, the credit card company billed me after about 2 months for the cost of the order, How can I get booking fees returned?

 

Thanks


7
jaybeegee

Hello you will need to contact finance dept of booking.com by phone or emailing them directly via the inbox of the admin portal.