We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Reservation of a customer that used a stolen card


I have a guest that made an order (#********) as reference, and used stolen credit card, the credit card company billed me after about 2 months for the cost of the order, How can I get booking fees returned?



1 Replies


Hello you will need to contact finance dept of booking.com by phone or emailing them directly via the inbox of the admin portal.

11 months ago