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Reservation Made by Non-Cardholder

We often receive reservations secured by credit cards that do not belong to the person making the reservation.  Payment Card Industry (PCI) rules prohibit this, yet Booking.com allows this illicit activity.  The cardholder is not responsible to pay this debt when they choose not to.  Can Booking.com refuse reservations that are made with "borrowed" credit cards?  Is there a way that I can prevent this already?  I consider myself extremely adept in credit card chargebacks.  I seldom lose.  But a chageback concerning a "borrowed" card is unwinnable, unless someone in the adjudication process makes an error in my favor.

2 Replies

5
Graham Fisher

You could always send them a message when you realise the card holder is not the booked customer asking for a set of new card details - if they cannot/will not supply these - mark the card as "Invalid" and get rid of the booking....

1 year ago
5
monet208

Any bookings where the card is not in the name of the guests should be charged once the booking comes in !

1 year ago