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Reservation Manager


We had a guest stay with us last week who had a few issues during his stay so we refunded him 50% of his fee. please could you tell me how i can amend this on your system as our commission will be differant


Firstly you will need proof of the refund. Send this to the finance department via extranet asap.

Watch out for your next statement, available for download from extranet when your next invoice rolls in. Find the booking in question and contest the commision amount there, again attaching the proof of refund. BDC should then adjust your invoice.