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5

RISK FREE BOOKINGS BE AWARE

Not sure if owners are aware but just received a Risk free Booking even though I did not consent to become apart of this programme.

Owners should go into their extranet click on policies then scroll down and if like mine you will find the policy default to yes accept risk free booking.

Would have been nice to be warned in advance because I feel there is still questions to be asked like what happens if the guest card details are declined when we eventually get access to them 1 day before arrival.

How long will Booking.com take to pay up when they have to.

19 Replies

5
Blagoje Acho

I have activated risk free Booking and once the guest has canceled. Since I did not get a reservation for that period, the cost was paid by booking.com.

1 year ago
5
David

How long did it take to receive payment?

1 year ago
5
Blagoje Acho

I activated payments by Booking.com so I get paid for all completed reservations for previous month till 15. of the next one (including that risk free).

1 year ago
5
David

We have POS and we also allow guest to pay on line where we activate the virtual credit card on arrival day. This risk free means you could wait 1 month for payment and that's if Booking.com get it right

1 year ago
2
Post

We seek Authorization within 72 hours of the booking coming in.

No Authorization> 1 request for valid credit card details

24 hours later,no details>cancellation

Authorization achieved> deposit charged later by CNP transaction.

Full refund to guest by reverse transaction to the same card if the booking is cancelled within deadline.

1 year ago
1
Mahinapua-retreat

Hi,

You are lucky you got paid out. We had added the Risk Free Reservation to our site and of course presumed that we would get paid out if the guest cancelled in the 24 hour period but guess what no dice! Don't know what the Risk Free part is but it is a load of coddleswaddle!!!!

I don't think any of the add ons are actually achieving anything apart from trying to make them look good, aren't impressed at all.

Don't even think about adding their website add on as it does absolutely nothing for your business.

1 year ago
2
Garyh1970

Hi all,

I had a booking for a night in June which the guest emailed me directly about to explain her reasons for cancelling. The cancellation did not come through until 24hrs after the guest had informed me that she had cancelled it. On checking the reservation in the extranet, I discovered it was a risk-free reservation and that Booking.com were 'looking for another guest'. Strange that this booking was made long before the risk-free reservations started. I checked the Booking.com site and discovered that the room was not available to book on the relevant date. Possibly because it was never cancelled by Booking.com at the time so was not released by our channel manager. After 24hrs they made it an 'official cancellation' so I've now no idea if they will pay me for it or not. I would expect to sell the room again by June so I'm not overly concerned.

I just can't see how this scheme can work to anyone's advantage. And I'm still intrigued as to how Booking.com 'look for another guest' when the cancelled room doesn't feature on their site!

Gary

1 year ago
5
Blagoje Acho

Booking.com will pay you for that night if nobody else book and stay in your room for that night.

1 year ago
2
Garyh1970

And what if I sell it direct or via another OTA, will Booking.com still pay as THEY have not resold it?

As I said, I can't see how this can work for us when it is so ambiguous.

1 year ago
5
Blagoje Acho

Than you didnt give them a chance to resolde it:). I do not know for sure, but I guess booking.com will not pay in that case. It has not been explained anywhere.

1 year ago
5
David

So why can we not have access to credit card details until 24 hours before arrival? what happens if the credit card details are invalid?? Why have booking.com made in the extranet that we will all accept these bookings on certain policies without warning us first or asking us if we want to participate or not.

1 year ago
5
David

It appears everyone as been added to risk free reservations because in the extranet where it says under polices Risk free reservations the YES box as been ticked and it is up to us to go there and un tick it to opt out.Surely the default should be ticked at NO until we decided to opt in or not?

1 year ago
2
Garyh1970

Blagoje Supic - that's my point exactly - it hasn't been explained properly so it is left to us to try to decipher what it's all about and draw our own conclusions.

Not good enough, Booking.com!

Another to add to my list for discussion with my new Booking.com account manager!

1 year ago
2
Randy

I don't see Risk Free Bookings in my extranet, where would I find it so I can ensure I'm not signed up for it?

1 year ago
5
David

Go to extranet -click on property- then policies, then scroll down at the bottom you should see

Risk-Free Reservations if they have been added in your area or country they will be set to yes which means some of your bookings will be risk free.You can uncheck the yes to no to opt out.

1 year ago
2
Randy

Thank you David, I do not see the options so doesn't appear to be in Canada yet (or at least in BC).

1 year ago
1
Alexandros

Any cases where the "risk free reservations" features has been auto-activated by Booking.com without even a message in the extranet?

11 months ago
2
Reception

Hi, i found this risk free is a problem, as you do not get a email that a guest has cancelled or does it removed it from your channel manger the only time you notice something is wrong when you see another guest as booked same room same day

7 months ago
1
Theestatekoroit

Risk Free? RISK FREE for Booking.com............ vitual booking made on 03 Nov for arrival date 8th Dec, guest cancelled.......status flagged "risk free" spoke booking.com, yes confirmed a "risk free" booking, if we dont find replacement guest, will pay you.....cool!

Let me make this clearer from a property owners prospective...guest booked on the 03rd Nov inventory is now filled....guest cancelled....flagged "risk free" inventory still filled.,,,what this means, room CANNOT be booked by any other channel or website.....booking.com has full control over inventory on room & date.....thats ok, if booking.com honour the "risk free" status, but when they dont....,..YOU LOOSE!

Part of the responding email we recieved after calls to booking.com in which operators & floor supervisors all confirmed "yes we will either reactivate the virtual card provided or re-issue virtual card for payment on next day!

EMAiL - Following your previous request, we have further investigated this case and also contacted the relevant department.
We regret to inform you that this reservation is not eligible for the payout even though it is part of the risk-free program.
The original terms and conditions related to the cancellation policy for this reservation allowed the guest to cancel it free of charge, until Nov 23, 2018.
The guest cancelled it 2018-11-12 at 13:10:09.

Please note, the cancellation policy stated the following: 'If the guest cancels between Nov 23, 2018 and Dec 4, 2018, we'll find a replacement guest for the same dates. If we can't find a new guest, we'll pay for this reservation. After Dec 4, 2018, the guest will be responsible for paying for the reservation.'

NOTE: even though it is part of the risk-free program.......

Naturally after loss of income, we opt out of "risk-free" we are a small boutique hotel, we chose to have control over our room inventory!

7 months ago