Risk free reservations - Don't work for pre-paid bookings!
The idiots at Booking.*** have enrolled me yet again in "Risk free reservations". I have come off this and now when I say I want to come off it still leaves me on.
As a result of them adding me without my permission yet again, a guest booked yesterday for September for several days but cancelled within 5 mins. As it was called as risk free, BC didn't bother to cancel it properly and send me the cancellation email, I therefore charged her in full for the booking a few hours later - nearly £500 on a Visa Debit!
She immediately came back to me concerned that I'd charged her when she cancelled hours before. I spent credit card commission to charge her and again to refund her so I'm out of pocket as well as looking bad with the prospective guest.
Why can't BC see this is a ridiculous system when we take pre-payments? I've called and emailed several times and yet still no call back from my account manager.
They wonder why us poor small hoteliers and B&Bers aren't happy!