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RISK FREE RESERVATIONS - DON'T WORK FOR PRE-PAID BOOKINGS

The idiots at Booking.*** have enrolled me yet again in "Risk free reservations".  I have come off this and now when I say I want to come off it still leaves me on.

As a result of them adding me without my permission yet again, a guest booked yesterday for September for several days but cancelled within 5 mins.  As it was called as risk free, BC didn't bother to cancel it properly and send me the cancellation email,  I therefore charged her in full for the booking a few hours later - nearly £500 on a Visa Debit!

She immediately came back to me concerned that I'd charged her when she cancelled hours before.  I spent credit card commission to charge her and again to refund her so I'm out of pocket as well as looking bad with the prospective guest.

Why can't BC see this is a ridiculous system when we take pre-payments?  I've called and emailed several times and yet still no call back from my account manager.

They wonder why us poor small hoteliers and B&Bers aren't happy! 

2 Replies

7
Aaltje B.

Stay

There must be some processing time for the situation not being changed as requested, or something is not saved perhaps...

If you call the finance team they will be able to assist, but please be polite.

Nobody and nothing in this world is perfect !! Go for a run before you give them a ring, do some sport or do 20 push ups. ( no cheating)

And forgive yourself and others for not being perfect, take a deep breath and start again.

Wishing you a good outcome.

Greetings

Aaltje B. The almost perfect host ;)

3 months ago
4
Captainsquarters21

i totally understand your frustration and when lots of us never got paid for April is was totally frustrating.

There is no one in FINANCE, no one answers the telephone it is very scary!

i'm thinking Booking.Com are having cash flow issues or may be sinking!

1 month ago