Risk free reservations policy - Not!
Anyone else had issues with the above policy? Booking.com's own reservations contradict themselves. On the Extranet, the wording under the Úpdate this reservation" section states
- The guest's credit card details will be available on Jul 22, 2019. Don't worry, your payment is guaranteed by Booking.com.
However under the cancellation policies section it states:
CancellationIf the guest cancels before Jul 22, 2019, we'll find a replacement guest for the same dates. If we can't find a new guest, we'll pay for this reservation. After Jul 22, 2019, guests will be responsible for paying for the reservation.
So apparently we're guaranteed payment until 4 days before the guest arrival, but after this we need to locate the guest credit card (and hope it is valid) to facilitate payment. After long hours on the phone I discovered that we were automatically accepted into this new policy and need to opt out if it is not our choice. This is not advised in any email or contact with your property.
If, like us, you have a 7 day deposit forfeit cancellation policy there is the risk the credit card will be invalid and deposit cannot be taken. Especially in the case of a no show.
To opt out of this policy go to your policies page under Property, scroll all the way to the bottom, you'll see Risk Free there with the option to edit. Once in the edit mode you can opt out.