1

room rates difference

hello,

i have my first booking a few hours ago and i want to know why i have difference betwwen my rates and the total amount

to be specific i charge 45euro/day and i have a reservation for two nights thats equal 90euro total. Why at the reservation form that you send the amount is 81euro and the commission fee 12.15euro?

How much is the commission fee? Why i get 81euro? I had to get 90euro and the commission fee has to be 10.8euro?

What do i got wrong?

thank you

 


9
Sharonpowney

Sounds like you have a 10% discount set somewhere.  Have you joined the Genius club.  Then the commission is 15% of the 81euro.

You have posted this on the partner forum so we cannot help with further as do not know your contract details with booking.com. 

Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

3 months ago