We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Searching advice on pre-payments

Hola, I need some advice on charging guests an amount prior arrival since we have lost a couple of reservations due to late cancellations and no cc info. I am not able to call booking.com since their Helpdesk is in another country than us and I cannot send them messages through extranet. Is there a kind soul (or booking.com) who could help me with advice? Thank you so much in advance! Best regards Hostel Tortuga Booluda
1 Replies


Hi Hostal La Tortuga Booluda


This is a frequent question, and the same answer is always :


  • Use Prepayments, ideally Payments by BdC Under Finance - Getting Paid, to enable.
  • Set Rate as Non Refundable with strict cancelation policy , I use 1 hour . With minimum 1 night stay. 


By choosing BdC Payments, you get the security of prepaid; Set minimum nights to 1 only, and you can then also benefit from the Risk Free option.


The Risk Free option essentially upgrades the cancelation policy on your nonrefundable rates to allow a calcelation scenario but, when they cancel you still get paid regardless.


They will try match another guests to the same nights, but it can be 2 of 3 nights from the original dates. This is ok as while the new guest prepayment to BdC covers the first 2 nights that were cancelled, they then cover the cost of the third cancelled night also.


Note: for this to work you need one room or room type as set non refundable with minimum 1 night (no higher).



Kind Regards,

Happy New Year

10 months ago