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Seeking email address to booking.com

Does anybody know the valid email address to business department of booking.com? We want to send invoice via Paypal to them to cover our losses due to the non-functional virtual credit card system in Finland and maybe in whole Europe.

2 Replies
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10
BrookAve

 

Hi Lasse

 

The general contact us page is linked below in my signature.

 

First I suspect ,you are not going to be able to invoice them via paypal.

 

In fact the way I would handle it is go direct to the finance department contact in your Extranet, it varies between country/region. See below for how to.

 

On the topic of VCC payments and if you are find ing it hard due to not have a payment gateway and virtual POS terminal, I actually know of several and recently registered with:

 

www.payrexx.com and they have several options.

www.sumup.ie also.

 

The PSD2/ SCA   does not apply to VCC as those are prepayments., that is my understanding of it.

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

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8 months ago
1
Lasse Loven

Thanks for good advice. I will try the PP first. Two of those VCC issue cases answered already to my email and were positive to pay directly to our account. Certainly they want payback from BC. Two are still missing because BC has closed the email info of those cases. Also have tried twice through that connection box you mentioned. With negative feedback. Looks like they do not see the issue we have in Europe. Security demands are more strong than in US. I will check also those virtual terminals you mentioned, Thanks again. Lasse

8 months ago