We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Seeking your kind support related to invoices

I would really like to ask for your kind support. In August I tried to use booking for the first time to rent rooms in the villa. Guests who booked the rooms appeared not serious and they didn’t show up at the booked dates.  I was not experienced and didn’t learn well about booking therefore I didn’t put no-show afterwards and now I have charges for three invoices that actually were not existing guests. I just knew how to quickly put that everything is fully booked after the experience of mine as I didn’t find myself confident and knowledgeable to use booking. 

1 Replies



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi Marina



This is simply a part for the course when providing accommodation.


There could be very simple reasons for it, especially considering the current climate that is COVID19.  They simply are unable to notify you, or have more urgent issues to deal with.


That being said, you just mark it as a No Show ,and if they prepaid BdC, you still get a payout, or if they prepaid you , you pay BdC invoice for commission...


...or If they did not pre-pay anyone, and would have bee npaying on arrival, then unfortunately there is no payout.



TIP: if it is ever the 3rd scenario, on 12 noon the day after checkout, temp increase the inventory for the dates they booked so someone else can book it.



Going forward if you do not have prepaid enabled, consider signing up for Payments By Booking to prevent zero payment.



Phone BdC support or use the dispute invoice feature under Finance > Docs & Invoices if needed.



Click on my name for many quides including :

Managing Availability by BrookAve



Kind Regards,

Be Safe, Be Well


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