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1

Setting up account to view credit card details

Hi everybody,

 

I have a question about setting up my account to be able to see the credit card details.

 

Until now, I only got the announcement that my account is not set up to view this information.

 

The page also says that 'I don't have permission to view the credit card details'.

 

Can anybody explain to me how I set up my account so that I can charge the guest's credit card?

 

Many thanks.

 

 

Best regards,

 

Andre van der Heijden

Paramaribo, Suriname

 


11
BrookAve

 

Hi

 

You will only be able to view CC info on the reservation details page after the check-in date.

 


 

How does Force Majeure affect the Virtual Credit Card (VCC) process? Will there be additional changes to the process now that FM has ended?

To better protect the interests of both partners and guests, we changed the activation date of all outstanding and future virtual credit cards (VCC) to one day after check-in, with immediate effect on 19 March 2020.

 For reservations that are not subject to Force Majeure  For reservations that are subject to Force Majeure 

If guests honour the reservation and stay at your property, you can charge the VCC one day after check-in.Guests will be allowed to cancel for free. In that case you will not charge the VCC.

If guests cancel the reservation after the deadline or do not show up, you are also able to charge the VCC one day after the original check-in date. For all VCCs with reservations made in the past, we will change the activation date to the day after check-in. 

 

At this time, we are not planning to review the VCC date change for reservations made on or after Force Majeure ended (6 April 2020). The activation date for all outstanding and future VCCs will remain at one day after check-in. More information about this change can be found in this article.