Should Booking.com focus more on financial issues like guest payments than guest feedback conundrums?
I have spent just another day trying to resolve no show - no payments, guest request cancellation - refuse payments, card details invalid when supposed to be chargeable, guest telephone numbers not contactable...
I see now that call centres do not entertain payment disputes but tell me to use the finance tab and highlight disputed reservation. The dispute as far as Booking.com is concerned is focussed on whether I THINK commission is chargeable, not on the fact that a guest decided to circumvent the system on a night when 100% was assured!
Is Booking.com using latest technology and best practices to ensure that guest houses get paid by scrupulous uncooperative guests?