Use our data-driven guide to capture late-season demand.


Smoking in property

We have just had students in our no smoking house that have been smoking and left the house smelling not very nice at all . We have had to wash and launder all of the throws and curtains . For this we have kept their deposit . They also left the place in a terrible state . Is this ok to keep back their deposit for damages 

Profile picture for user b
BrookAve 2 years ago


Hi Philip


Yes of course, and also open the reservation page, and click report. Dont wait .


Detail and add photos too, then at bottom, blacklist the booker, and choose if you want BdC to follow up.


Kind Regards


Shea Heer 4 months ago

I had exactly the same problem. It seems this guest checked where the smoke alarms were and smoked in the property for 2 days. It was awful. I too had to wash everything. I kept her deposit.