Suggestion for Fake Credit Cards and Genius Clients
We have a large number of Invalid/Fake Credit Cards from Booking.com clients. Many of them make large bookings and try to cancel for free during the last days before the check-in, or doesn´t show up at all. If you have a fake credit card, you are oblied to accept a free cancellation.
I am surprised to see that many of this customers are ´´Genius Client´s´´ and, after providing fake credit cards, they remain with the 10% discount from a ´´Genius Client´´.
I see Genius Program as an opportunity for customers and hotels. But from the moment that a customer is lacking in ethics with the Hotel and with Booking.com, by providing and updating invalid credit cards, they should lose the Genius discount, at least for some time (example: 3/6/12 months depending how frequent that happens). Please consider this or other options regarding some kind of ´´punishment´´ to Genius customers that have this type of behavior.