To Whom it May Concern;
I'm new to Booking.com and I'm still trying to navigate my way around the whole system, and sadly there isn't much info offered - or that I can find.
I've recently had 2 guests in our property, both of which I have not received any funds from Booking.com for. I've just been told this evening that it's the properties responsibility to debit the clients credit card, which I was unaware of. The clients credit card details are now no longer 'viewed' and I'm unsure on the process from here.
I have sent 2 emails to the Booking Finance team via the Partner Hub and have received no response. I would like to be paid for the 2 recent bookings and I'm hoping that someone could give me more information.