1
Answered

temporarily close

I'd like to temporarily close my property. I had an reservation today this has to be cancelled. Do to new quaritine routine and mayorship of İstanbul my property should stay close for a 2 months

Aleksandra Nikitina

 Rusya Federasyonu

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Tercih edilen dil

İngiliz İngilizcesi

Kanal:

Booking.com

IATA/TIDS kodu:

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Rezervasyon numarası:

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Komisyona tabi miktar:

€ 110

Alındı

8 Kas 2020, Paz

Komisyon

€ 16,50

1 Replies
7 Views

10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi 

 

First start the cancellation, see quick steps below.

then under Property details in Extranet, enable snooze and set the date to reopen on.

 

You can try my cancel procedure first and if they do not want to cancel I suggest you find them somewhere else or ring Partner Support (see guide below) and have them look after it.

 


Quick Guide :

  • Open the reservation details page  
  • On right pane click Request Cancel  
  • If you actually want to agree to 100% refund then just select OPTION 2.  
  • BdC System will notify Guest  
  • Guest must then click on a confirmation link in the notification.  
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.

 

Literally that simple.

 

The only typical time you cannot use this, is when the Request Cancel is greyed out.

 

That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.

 

Else phone BdC Support if the guest does not action the notification after 3-5 days.

 

 

Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking. Then phone BdC Support when its very close to check in date and they will manually void it for you.


Kind Regards,

Be Safe, Be Well

 

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+1
20 days ago