We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Threatening guest

Guest tried to sneak in another person without paying, I called him and he was extremely threatening and I do not want him on the property. How can I do an immediate cancellation online as I am having no luck by calling customer service.

1 Replies

Isle of Wight …

If a guest is threatening, you call the police. And then you call Booking.com to report guest misconduct - there is a button for this in your Extranet - find the reservation details and there are 5 buttons on the right hand side, one of these is Report Guest Misconduct.

Having different pricing for different numbers of guests causes a lot of problems. You are discounting. People try to take advantage of you by booking for one person instead of 2 or 4. You cannot gain from discounting. You can only lose. Prevent problems in the future by setting a price for the property, regardless of how many people are there.

9 months ago