We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Took payment on property since my bank wasn't set up with Booking.com

I had guests this past weekend who showed a balance due.  I took the payment on property because booking.com bank account wasn't set up yet.  Do I pay Booking.com now?  Will the guest get charged twice?

Thank you.

1 Replies
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8
Aaltje B.

Paying Booking.com only when bookings done through the system.

If he came direct to you without informing BDC then you don't pay.

If he did go through the system you only have to worry if he has done his payment through BDC by credit card 100%

So all depending on your settings.

Inn keeper: have a look at reservations online and see how his status is there.

If you need info about the finances you can contact BDC and they will forward you to the finance department.

Greetings.

Aaltje B.

1 year ago