We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Total amount of a cancellation?

I have a guest who cancelled and I have to charge the night. Why don't I have access to the complete amount of 165,41$ ? 

The virtual credit card is only 139$ which is the amount before taxes. I need to charge taxes anyway, even if the room was cancelled.

 

Please let me know how I can have access to the remaining amount.

 

Nicolas Couture-Tétreault

Directeur expérience client

2 Replies
11 Views

10
BrookAve

 

Hi  Manoir des Sables - Nicolas

 

As you mentioned this is VCC from Booking Reservation Page, then I suspect that means BdC only allow the post-commission fee balance.

 

Could that be the situation?

 

Also taxes are charged to the guest already at time of booking when they prepay BdC.

All extras must be directly with the guest on check-in., as far as I know.

 

There is a section in the Extranet under Property menu, property info that will tell you what tax/rate fees are applied by BdC to the guest when its prepaid.

 

In fact the reservation page itself will also show a breakdown of the total rate with discounts if any.

 

Otherwise use the guide below to contact BdC Support. to clarify further.

Let us know how you got on and what the explanation is.

 

 

 

 


Kind regards

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