Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Tracey Boxer

I have just got a booking for 4 people and the amount should of been $165/night ($125/double and $20/person/extra night) and booking.com have charged them $145/night.  I have checked my pricing and it seems to be all ok.  As it says $20 for extra people (3,4 and 5), so why is it not calculating the amount right?

Tracey


8
Leandri Klopper

Hey Tracey,

Sorry to hear about your struggles. Perhaps the person who booked it selected it incorrectly or perhaps it is a set up issue.

Have you phoned Booking.com so they can investigate?

Keep well