We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Unhappy partner

BOOKING.COM fail to help us collect cancellation fee.

Even if you apply cancellation policy on booking.com wont help.  First time we joined booking.com we received too many cancellation and when we reported the issue we were advised by booking.com to apply credit card on booking and cancellation fee. After the setup is done we continue receiving cancellation even last minute cancellation and No-Show! As per policy we are suppose to charge the guest. Unfortunately we were  not able to see guest credit card, booking.com provided the credit card detail so we can charge. 

We found the card was not valid and we ended up receive reply from booking.com say they can not help us on this.

At the end we were invoiced on NO-SHOW booking that we fail to get valid credit card.


Unhappy with booking.com

1 Replies


the only solution is enforce non refundable rate, no refund, no cancel and prepaid to Booking.com who then payout to your bank.

10 months ago