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Unpaid reservation

I tried to contact Booking regarding unpaid reservation by sending them messages thru Extranet, but I get no reply. I tried 5 times but I get no response. Any suggestions?


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BrookAve 2 years ago

 

HI Aziza, 

For something like that use the phone number method.

 

But if you were messaging support and not finance team , then do that now then try ringing.

 

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Aziza Alabdulgader 2 years ago

Booking does not list any phone contact. Can you tell me what phone number to call from Portugal.

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BrookAve 2 years ago

 

Hi

 

Actually they do in two places...

 

  1. Extranet - Direct Partner Support line  Found under Inbox , Booking.com Messages. Click on the button on the right pane to reveal the Message option and the phone number for your nearest support team.  
  2.  Page Footer - Located below on footer of every  forum page is Partner Help > Contact Us.  There are sections describing how to get to the Extranet  Inbox area for direct support and then a general phone number list worldwide by country/region.  

This link should bring you to your Extranet page to find it.

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/inbox.html

 

 

Kind Regards