Am having a very bad experience with the booking.com customer service. I recently hosted a guest that made complaint and sent pictures to booking.com. Without any contact booking.com just invoiced me the guest refund without having any explanation! They just send me template messages and declaimer about the matter! Booking.com doesn’t care about the host protection and take solution on behalf of host for the own welfare! I find it un acceptable despite several dispute no resolution was given to me!