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1
Asa

Unwanted Genius program

Hi

Please advice how I can get rid of Genius - guests / or out of Genius program.  
About 90% of booked summer guests pay 15-20% lower price by being in this Genius - and I am not selling my rooms expensive to start with, so it is a huge loss for me.  
I have never asked to join Genius - and there is now way out on the extranet, and no way to contact Booking.com to get answers.
 
Please advice
yours
Ása Hreggviðsdóttir
Midsitja
Propertý ID 2164199
3 Replies

5
jaybeegee

I am no longer part of the genius program but found this in the help which should do the trick for you:

How to opt out of the Genius programme

Depending on your property type, you can stop offering discounts to Genius guests by either opting out of the programme in the extranet or contacting us via the extranet ‘Inbox’ tab, so that we can then update your page.

Remember though, after opting out you won’t be eligible to join the programme again for another six months.

+1
7 months ago
1
Mounlit

Did you manage to opt out? This has happened to us too and the above comment doesn't help you just go round in circles

Thanks a frustrated guest house owner

+1
5 months ago
1
J&B Apartments…

I am not a big fan of the GP. It's not worth it in my opinion and it only decreases the booking revenue for partners. If these genius guests where in deed super special for some reason I'd find it ok, but they are just average folks, having the option to ask for another discount. Truth be to told, they'd most likely book anyways, so booking.com can do away with that program.

+1
1 month ago