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Upcoming changes to cancellation and prepayment policies


Help needed please: the "new cancellation policy" email & the linked "offer transparency and clarity through similar policies" pages:

Am I correct in thinking that it is simply a case of: if the option you are currently using is no longer available in the drop down box, it will no longer be supported after 17th May and, as such, you can only choose from those that are showing?

I cant see that my current option (below) is available; so presume that it will no longer be supported; but on the other hand, it was not mentioned either ...

Thank you


Partially refundable - 60 days

  • The guest will be charged 50% of the total price if they cancel after reservation and the total price of the reservation if they cancel in the 60 days before arrival.
  • Grace Period: No fees charged for bookings cancelled within 24 hours of booking

  • Advance Cancellation: No fees charged for bookings cancelled 12 weeks before arrival



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BrookAve 1 year ago


Hi Julie,


bit confusing, al lthat, did you receive an email saying it would change, post it please.