We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Update and change the room rate

Dear Partner


We have a problem with the room rate. But we couldn't change/update. We would like to update the dormitory room with the charge is per person/bed/night instead of rate per room.

Could you please let us know how to fix it.


Thank you for your attention


Best regards



1 Replies



Simply search under partner help for occupancy based rates,  there is a guide for this type there.

9 months ago