1

#URGENT

I joined Booking.com recently. I must admit it has been a struggle to contact any staff there,

My listing has been closed/not bookable. This is because I have not been able to the invoices I am slightly disabled and the only method I can see on the finance page is to go to the bank and pay direct to booking,com I simply cannot do that because of my disability.

I requested to have the 'Online Payment Button' activated to make it easy to pay invoices. I have sent about 20 emails to finance requesting this. On one occastion I got a reply back saying that the 'button' had been activted, but when I tried, it didn't work, and still gave the 'red circle' no access sign  

Now my listing has been closed / not bookable I am frustrated to say the least. I hope someone can help. Thank You! Susan


B.
Community Admin

Hi Susan Jesson! Thank you for posting in the Community! I am sorry to hear that you had a hard time to get the payment sorted. 

In order to be able to pay the invoice online, you will have to "select" the invoice first. Click on "Select invoice" button on the right and then "Pay invoice online" button. 

Good luck!

11 months ago
1
Susan Jesson

Thank you but the Online Payment doesn't work and has never worked,

"On one occastion I got a reply back saying that the 'button' had been activted, but when I tried, it didn't work, and still gave the 'red circle' no access sign"

 

11 months ago
B.
Community Admin

Dear Susan Jesson! Before choosing  "Pay invoice online" button, please scroll down to the invoice itself and click "Select invoice" button in the section Status (its on the right of the page). Only after you "select" the invoice that you would like to pay, the "Pay invoice online" button will be activated.

Good luck!

 

11 months ago
1
Susan Jesson

I just paid 2 invoices.  How do I now remove the - " Closed/Not bookable" Because I think my listings are not bookable. Will my booking be acitvated automatically Or do I have to contact someone? Thank you Susan  

11 months ago
B.
Community Admin

Hi Susan Jesson! I am happy to hear that everything worked out! The reopening process is normally automatic and it can take a few days for the payment to be processed.

Best regards

 

11 months ago