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US Host Experiencing Missing Payment / Late Payment

I've been hosting and having booking.com handles all my payments since May 2018. Everything was going well until 5/29/2019. Usually I would see pending payments for each reservation the next day after guest checks in, and payout would be released 3 business days after pending payments are posted.

 

From 5/29, I'm no longer seeing any pending payments after guest check in for 4 properties I have listed. And there hasn't been a payout to my bank, it just says no new payments received. But in reality, I had two new check in for this property after May 28th. Besides, I think in the reservation when it says the bank transfer was sent out is just a generic message just default to the next day when guests check out.

Could someone please advise? Attached one missing payment reservation.

1 Replies

3
Radar Kid

Hi,

Have you seen the thread....

I HAVE NOT BEEN PAID BY BOOKING.COM FOR APRIL

Mostly affected UK partners but we wuld be interested to hear your experiences.

Khris

1 month ago