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When i am testing my VAT No on

everything is fine but reject it as invalid...

What is the problem?? Can anyone help??


Thank you 


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Sharonpowney 2 years ago

You have posted this on the partner forum so we are not able to help see your setup.  Contact the help team using the Inbox icon on Extranet.

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BrookAve 2 years ago

Hi Dimitris,


 You are now the 4th greek to mention this, please send a Message to BdC Support via:


Extranet > Inbox > Booking Messages > 

Right pane click See Contact Options to reveal. Set topic, sub topic.


Now where it says None of these help? click on contact us.


This does two things it reveals the message method and on right it reveals your partner support phone number.


Kind Regards, Be Safe, Be Well

2 years ago

Hello Platanos Cottage! Thanks for flagging this problem. From what I managed to find out, it looks like some partners are facing this kind of difficulty. The good thing is that the product team is fully aware of the problem, and that our partners mention it in the Partner Community. So right now the team is working on the ways to solve it. It will probably take time.

So please let me know in the comments if you still see this problem after a few days. 

2 years ago

Hello Platanos Cottage! The recent news I can share is that the developers team fixed the bug for the Greek market. And the product team is making sure our connection to VIES works smoothly. The final testing maybe will take a little more time.