VC payments

Guest booked and paid booking.com virtual card pmnt..unfortunately he soon after had to cancel the reservation, about 2 hours expired..i requested the cancellation and waivered any fees..he is asking how does he get his money back.  admin.booking.com shows canceled with price zero and commission zero.

We are registered with Nightsbridge and received the cancellation from booking.com via them and they can't tell me if booking.com will refund the guest and suggested i make contact directly, which I have no idea how to as all is FAQ's.  I eventually came across the current option - conversation with partners.   

Question is does booking.com refund the guest in full and when after a VC payment and cancellation without any cancellation fees?



Hi Christelle


That sounds like he books and pays via the nightsbridge system and not BdC.


You are missing the listing link in profile.

How & Why Add your Listing to your Partner Community Profile



please add the booking.com listing link into your profile and also share here the nightsbridge listing link for booking here directly too.


So he just needs to wait for the system to process and refunds to the original payment method


So you likely need to mark it in that 3rd party system as refund, check with nightsbridge support ,and come back and let us know.




Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox