1

VCC not working

Good morning

We have a booking with a VCC and have put the card through Eftpos several times and it says Card invalid

 


1
Erin Graham Beattie

Same here  my booking was a last minute bookingb for today but i cannot access the VCC until tomorrow? My guess is they are just holding onto the funds to generate a bit of interest on the money. Not happy  

11
BrookAve

 

Lets not overthink it and wind ourselves up.  Just wait a few days and retry.

Also send a message to the finance team so they will know its not just one or two people.

 

Extranet > Finance > overview , to see the info.

 

 

Kind Regards.

 

1
Erin Graham Beattie

Why should we have to wait a few days? VCC should be active on the day of booking. It is any other time. Why the change and no notification?

11
BrookAve

we have decided to change the activation date for our VCC to one day after check-in, so we kindly suggest to give it a try on the second day of stay of your guest.

B.
Community Admin

Dear Partners Erin Graham Beattie , Park Lodge Motel , Sydney Harbour Bed and Breakfast  and Barry Reilly .

As of yesterday, we have decided to change the activation date for our VCC to one day after check-in, so we kindly suggest to give it a try on the second day of stay of your guest.

Moreover, please be aware that the amount is stored in the VCC for 18 months, so it is a secure payment.

Last but not least, we kindly recommend you to NOT send any request to our Financial Department as above mentioned, as they aren't the ones in charge of issuing the Virtual Credit Card on behalf of the guest.

We wish you all a good day.

11
BrookAve

yes I have amended my topic on VCC to revise the contact from finance team