We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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View cancellations query.

Hi, sorry to sound a little 'lost' here , but can anyone tell me how to view previous cancellations please ? I need to query a cancellation but I cannot seem to find it on the system . Thanks in advance , Glenn.

1 Replies
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8
Aaltje B.

You can login to the Extranet and then look under reservations.

Click the start of the year first, or from when you would like to investigate cancellations, and a few months ahead from now and then you should see a list.

Within the extranet there is even a tap that shows you the percentage of people that have cancelled, and depending on your settings, how they look compared to last year.

Mine is 12.5 % and that is too high!

So I am going to change my payment policy to payment at time of booking if possible.

Happy hosting

Greetings

Aaltje B.

1 year ago