We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Violation of the company Booking.com paragraph 2.7 “manual for simplified payments”

Hello everyone! Need advice. Booking.com systematically makes the booking cancellation on non-refundable tariff. Cancellation of the reservation takes place as follows: 1. Just comes cancellation of the reservation with the content "at your request, booking of our general guest was cancelled." No answer is answered to messages and requests. 2. Comes a request for cancellation of the penalty on non-refundable tariff. When the otzaze in free cancellation, the whim message "this booking was cancelled at the request of the accommodation object" cancelled on the osverbuking" . Who faced a similar situation and what to do?

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