We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

*** - Virtual card

Goodafternoon,

We try to charge the virtual creditcard for reservation *** (Guest name: ***).

The guests changed the booking to 26 Jun 2020. The original booking was from the 17th of July. The card doesn't work anymore. We like to hear from you! 

 

Kind regards,

Golden Tulip Tjaarda Oranjewoud

Ellen van Slooten

Front-office

1 Replies
13 Views

10
BrookAve

 

Hi Ellen

Reminder this is Partner Hub Community, addressing only Partners, not BdC support team.

 

 


Virtual credit card changes

To better protect the interests of both our partners and our customers, we have temporarily changed the activation date of virtual credit cards to help process any payments or refunds. Check how this impacts you, for both stays that are honoured or those that are cancelled.

 

 

How does this change impact me?

For reservations that are not subject to Force Majeure, the following applies:

  • If guests honour the reservation and stay at your property, you can charge the virtual credit card one day after check-in date.

  • Should guests cancel their reservation after the deadline or do not show up, you are also able to charge the virtual credit card one day after the original check-in date.  

For reservations that are subject to Force Majeure, guests will be allowed to cancel for free. In that case you will not charge the virtual credit card:

  • For all virtual credit cards with reservations made in the past, we will collectively change the activation date into ‘the day after check-in’.  

Any temporary disruptions when charging your virtual credit cards will be related to this temporary change.

We know that these are very unusual times for all of us and we hope we can count on your understanding.

 

 

 

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

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