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1

Virtual card non payment from booking.com

After a couple of weeks of trying to get paid from b.com for the monies owed on your vcc system, and getting the run around over and over again. Im wondering just what it will take to receive payment from you?

Ive been told that there is a know bug in the system and the vcc will be reissued. After 2 weeks and unlimited phone calls even with management im no further ahead and still unpaid. Around $1300 has expired since we started to try and collect from our after covid start up. With another $4k still outstanding

Why wont anyone there help us? I think its because we a a small mum and pop business and we dont matter. You should be ashamed of your abismal treatment of us.

Please pay us or will we be forced to waste more money on a lawyer?


11
BrookAve

 

Account related enquiries should not be posted here ,instead open acase by message Partner Support, then phone call to follow up after its logged.

 

See below How to

 

 

 


If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Grant Gabolinscy

Its posted here because i cant get anyone to tell me the turth or help get the problem sorted. You should not be still issueing vcc when you know there is a bug and you have no idea which cards or accounts will get paid and then pretend nothings happened. FIX THE PROBLEM - TELL THE TURTH AND HELP YOUR SO CALL PARTNERS simple. I know i pay you on time no matter what

11
BrookAve

 

Reminder:  BdC Partner Support nor finance teams will NEVER see this forum, they do not watch nor monitor it.

 

Only us partners and some Community Staff.