We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



virtual card not charging for guest

customer paid with a virtual card and it is not charging on our system and is declining.

3 Replies





If it is not a VCC issued by Booking.com , then contact the guest for an alternative payment method.


Or try charging it slightly incase the balance is incorrect, ofc contact them to confirm the amount loaded onto it.


Kind regards


8 months ago
Community Admin

Good morning ABVI Lake Charles.

Please be aware that from yesterday we decided to activate VCC starting one day after check in, so this might be the cause of your troubles.

Moreover, please always check if the amount you are trying to charge is correct, if you need to release the pre-authorization or i you maybe charge partially the amount.

Good luck!


8 months ago

CA you missed the context.


Context = Guest provided a VCC not Booking.com :)

8 months ago