1

virtual card not charging for guest

customer paid with a virtual card and it is not charging on our system and is declining.


11
BrookAve

 

Hi 

 

If it is not a VCC issued by Booking.com , then contact the guest for an alternative payment method.

 

Or try charging it slightly incase the balance is incorrect, ofc contact them to confirm the amount loaded onto it.

 

Kind regards

 

B.
Community Admin

Good morning ABVI Lake Charles.

Please be aware that from yesterday we decided to activate VCC starting one day after check in, so this might be the cause of your troubles.

Moreover, please always check if the amount you are trying to charge is correct, if you need to release the pre-authorization or i you maybe charge partially the amount.

Good luck!

 

11
BrookAve

CA you missed the context.

 

Context = Guest provided a VCC not Booking.com :)