l
1
Lorna

Virtual card payments

Hello, a guest stayed on the weekend who says his card has been charged, however we have not charged it ? please can you explain the process for this guest and future guests - how can we check if payment has been taken?

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11
BrookAve 2 years ago

 

oh no, thats not how VCC works.

 

immediately phone partner  support

and you can always see payment method /status in the reservation details page for them, in Extranet.

 

 

How & Why Add your Listing to your Partner Community Profile

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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