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Virtual card payments
Hello, a guest stayed on the weekend who says his card has been charged, however we have not charged it ? please can you explain the process for this guest and future guests - how can we check if payment has been taken?
oh no, thats not how VCC works.
immediately phone partner support
and you can always see payment method /status in the reservation details page for them, in Extranet.
How & Why Add your Listing to your Partner Community Profile
Simply report to BdC Partner Support , see below 3 methods.
Message or Call BdC PartnerSupport ***
*** public main lines via Where you can reach us