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VIRTUAL CARD SCAM

BOOKING.COM is issuing invalid virtual cards and not paying us , at this moment they owe us $1300 USD we have tried several times to resolve this issue but they just ignore our problem. I was wondering if other partners with the same issue would be interested in opening a CLASS ACTION case against Booking.com for scamming their partners.

5 Replies
345 Views

7
Bandara Hotels…

We never have problem with this. Have you contact your account manager and Booking.com Finance team?

1 year ago
1
Yvonne E07

I had an issue where I became aware that guests that were arriving in a few days had children with them but had not been included the in the headcount. When I contacted Booking.com about it and asked them to contact the guests, English was their second language, and explain it to them that there would be another $300 charge. Booking.com firstly asked if I would consider, given they were 48 hours away from arriving, accepting the children without charging them. When I said I would not but as we were using the virtual credit card would it be best that they just pay me cash on arrival. Booking.com contacted them and phoned me to say they would just add the charge on the virtual credit card. I was concerned as the amount on the card had already been established but was told they would be able to put the extra charge through. However, the payment came through later without the added $300. It took me several emails and several phone calls before I eventually spoke to someone who told me the guests had cancellled their cards before the last charge went through and that Booking.com Would cover the costs. Again several more calls back before it was honoured. All in alll I am talking several months before I eventually got paid.

1 year ago
1
Aimarars87

I haven't been able to charge the VCC yet either, I started with B.com since last October and haven't been able to get any money from the reservations I've had. My rental property is located in Cuba and the only payment option they offer in my case is via VCC which I've tried to process through Square but the transactions failed. B.Com suggested me to mark the CC as invalid but this isn't possible.

Right now I don't even know which virtual terminal to use or if this is a B.com problem. I think someone needs to take action on this.

1 year ago
1
Yvonne E07

You maybe better to get your credit card payments through Paypal, which is what I do, there is a surcharge of 4%. I used VCC once. The guests using it alerted me, by error that there were 3 children, and I requested payment for the extra guests via Booking.com, as english was the guests second language. Booking.com suggested I just accept the extra ones without charge but I stood my ground. I told BC I was meeting guests when they arrive so I could get the cash for the extra guests as the VCC amount has already been determined. They told me that they would sort it and not to get cash. Of course the original payment came through without the extra charge. It took me four months of ringing and emailing before I got someone really helpful on the end of the phone who sorted it straight away. The problem is you are at the mercy of whoever picks up the phone or receives your emails.

1 year ago
1
Jaad El Bouk

We have the problem that huge amounts are already taken from the Virtual card before we can do as the property and b.com is blaming us for outside factors for this cause. We are talking about €10.000 euro's they owe us.

1 year ago