We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Virtual CC needed

I am unable to retrieve the virtual credit card for guest *** *** who checked into our property on 5/3/2020 and checked out 5/5/2020. Please assist.

1 Replies


You have posted this on the partner forum so we are unable to fix this problem.  Message the booking.com help team using Inbox icon on Extranet.

6 months ago