We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Virtual CC was declined


unfortunately i was not able to charge a VCC.

It was declined twice by our card reader, but in the system somehow its highlighted as charged?

What could be the problem? Kind regards,


1 Replies


Contact finance team under overview section.

10 months ago