Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Virtual Credit Card

Good day

 

I have a problem with virtual credit cards. We had a few guests paying online then we get a virtual credit card to do payment on our side as soon as it is available. But for some reason it always said I successfully charged the total amount and I never did. The money is not reflecting in our bank account so what do I do now


11
BrookAve

 

contact the payment service provider you are using, make sure you are correctly setup for redeeming VCC. VCC are not CC.

 


 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Framesby Guesthouse

Hi

 

Thanks for your response, but I never even gotten a chance to process it.

 

When I go onto booking.com it says I already processed the virtual card and I never did. Thats what I dont understand. And if I try to process it on the card machine it says unsuccessful