We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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2 On Lismore

Virtual Credit card

Good Day. We had a guest check out with a virtual credit card details online. I haven't received any communication to charge the card. I also don't think our credit card machine here takes a virtual card.

So don't know if I must contact the client. Please assist. 

What must I do? Guest is Denise Phillips Booking: ***

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1 Replies
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BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.

 

Hi

Please confirm if you are referring to BdC issued VCC and you got the VCC info from their Reservations details page ?

This is the Online Payments method.

 

or do you mean you are accepting direct payment and they gave you a VCC such as a Revolut one -time card mastercard)?

 

In general in order to charge VCCs you must notifiy your ePoS / payment service provider of the need for this .

 

They will likely give you a web portal or enable such as feature - Virtual Terminal for doing so. These are not included by default.

 

https://sumup.ie/bookingie/

https://payrexx.com

 

If I think of anything else , will update later

 

 

 

Kind Regards,

Be Safe, Be Well

 

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19 days ago