Virtual Credit card

Good Day. We had a guest check out with a virtual credit card details online. I haven't received any communication to charge the card. I also don't think our credit card machine here takes a virtual card.

So don't know if I must contact the client. Please assist. 

What must I do? Guest is Denise Phillips Booking: ***



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.



Please confirm if you are referring to BdC issued VCC and you got the VCC info from their Reservations details page ?

This is the Online Payments method.


or do you mean you are accepting direct payment and they gave you a VCC such as a Revolut one -time card mastercard)?


In general in order to charge VCCs you must notifiy your ePoS / payment service provider of the need for this .


They will likely give you a web portal or enable such as feature - Virtual Terminal for doing so. These are not included by default.





If I think of anything else , will update later




Kind Regards,

Be Safe, Be Well


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