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virtual credit card - Booking number: xxx

Dear Sir or Madam,

i would like to ask how to proceed regarding the following matter:

the booking numer: xxx was pre paid and we charged the virtual credit card as usual. The guest later then came to the reception asking if he could pay cash by check out because he might extend his stay and he would rather pay cash. Unfortunately we did not notice that the credit card on file was the virtual credit card, so we refunded the amount back to the virtual credit card. Is there a way you can give us a new virtual credit card or should we just charge the guest regularly on site? Please let us know how we can proceed concerning this matter.

Thank you for your help in advance.

Kind regards

M. Balinado

Hotel Atlantis

1 Replies

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Admin

Hi The virtual card is still acitve for 6months after the guest checked out. You can recharge the card.

Thank you

Peter Robinson

1 month ago