VIRTUAL CREDIT CARD & CoronaVirus Cancellations
I have just been informed from our Partner - Booking.com that the issued Virtual Credit Card for Non Refundable Bookings made this year are now being pulled [giving the Guest a 100% refund] making all of our Future Bookings Cancellable up to the day of arrival.
Today the Clause 2.11 was cited as the agreement made between us and Booking.com under there General Terms and Conditions
I have requested the contract and will be reading this closely and update this post.
In the meantime if any one has read this Clause and tell me does it mean they can shaft me, my take on a PARTNER was that we did things in an agreed manner, hence why my 40yr marriage has survived the test of time.
We like the Airlines and trying to survive have and do offer all of our Cancelled Bookings a 12mth Face Value Voucher for cancelled bookings made up to 7days of arrival, this Policy was and has been in practice since December 2019.
Mr Spence Eng