We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Virtual credit card payment invalid

Guest had virtual credit card, when we tried to take payment it was not authorised. Would you please be so kind as to advise us of the next step to receive payment?

Thanks in advance

Lesley Spence

General Manager 

1 Replies


Dear Lesley,

Good evening Some of the Channel Mangers have a short time on how long you can view all the card details. If in doubt always check the OTA for more details or the guest email that is sent from bookings.com via your channel Manger for more information.

I hope this helps


Peter Robinson

1 year ago