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Virtual Credit Card Payments - What is the zip code associated with these cards?

I'm happy booking.com finally started a virtual card option. 

Our system requires that we also have the zip code associated with the payment card if the card is not present (not being swiped). 

Expedia offers one zip code for all of their virtual card payments. What is the zip code associated with the booking.com virtual cards?

 

7 Replies
714 Views

10
BrookAve

 

Hi Dwight

 

Is there no address info at all in the reservation detail page section for where the card is dispalyed? 

Assuming this is a BdC issued VCC and not the guest card info, it should just be the main HQ address , similiar to Expedia .

Perhaps try looking up the address via google maps if you already have the rest fo the address

 


I had a look under the Search option above , found several topics and this guide:

 

https://partner.booking.com/en-gb/help/policies-payments/how-do-i-charg…

 

How do I charge a virtual credit card (VCC)?

To charge a virtual credit card, just follow these steps:

  1. Go to the ‘Reservations’ tab in the extranet.
  2. Click on the relevant guest name or reservation number to view the ‘Reservation details’ page.
  3. Click on ‘View credit card details’.
  4. Enter the virtual credit card details in your POS machine.
  5. Charge the available amount displayed.

What type of PoS are you using? :  

  •  mPOS
  • Virtual Terminal (web page)
  • Physical device

 

 

 

 

 


 


Kind Regards

 

 

Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .

 

How To Guide :

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 


How To Contact Booking.com:

 

If  urgent,  call the dedicated phone number* found in your extranet Inboxtab.

For more general info you can contact one of our main lines for help.

 

Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

8 months ago
1
Bryan and Kris…

HI:

The original question about the zip code is still not answered in any of these responses. Our system also requires the zip code, and Booking.com does not provide this info. Please give us the zip to charge the virtual card.

6 months ago
1
Carey Yacht Charters

We are having the same problem we have 2 POS the "Square Reader" and a conventional one via Elavon / Transax Both of these readers require a Zip (post) code to verify the card and will not allow us to move forwarard in the process to take payment from B.Com virtual cards. We now have 3 payments that we can not recover and as a result have suspended our use / acceptance of this form of on line payment

6 months ago
10
BrookAve

https://partner.booking.com/en-us/help/policies-payments/how-do-i-charg…

 

 

How do I charge a virtual credit card (VCC)?

To charge a virtual credit card, follow these steps:

  1. Go to the Reservations tab on the Extranet.
  2. Click the relevant guest name or reservation number to view the Reservation details page.
  3. Click View credit card details.
  4. Enter virtual credit card details in your POS machine.
  5. Charge the available amount displayed.

 

How virtual credit cards differ from regular credit cards

  • Virtual cards involve guaranteed payouts from Booking.com and don’t need to be pre-authorized or validated.
  • Virtual cards have an activation date tied to the reservation policy. Always make sure the card is active before charging it.
  • If you get an error when trying to charge a virtual card, wait 30 minutes then go back to the "Reservation details" page for info on what went wrong.

 

Having trouble charging virtual credit cards? 

There's a few reasons why this might happen.  Here’s what you can do:

  • The card isn't active yet. Try again after it’s been activated.

  • The card has insufficient funds (overcharged). Check the amount you’re charging matches the available balance. 

  • The CVC entered is incorrect. Make sure you’re using the correct number.

  • The expiration date entered is incorrect. Make sure you’re using the correct expiration date. 

  • Your POS machine merchant code is invalid. Booking.com’s virtual credit cards can only be charged by merchants registered as official accommodations providers. Contact your terminal provider for help (Tip: You can get your code changed)

For a more detailed, visual explanation on how to charge a virtual credit card, watch our tutorial video below:

 

What about cancellations, no-shows, modifications, and refunds? 

If there’s a cancellation, no-show, or modification and you’re owed money, you’ll still get paid according to your policy through a virtual credit card. You’ll find the updated payout info in your guest’s reservation details. 

If the guest needs to be refunded, Booking.com will help you refund the guest. If you’ve already charged the virtual card for the reservation, you’ll need to refund the same virtual card that we provided. 

Virtual credit cards can be refunded even after they expire. If the expiration date is in the past, you can enter the current month as the card’s expiration date instead.

If you have trouble refunding the virtual credit card, we recommend you contact your bank or financial institution. 

 

Important things to know about our virtual credit cards

  • From November 1st you'll see virtual credit card details on the Extranet for 18 months (547 days), starting from the check-out date. 

  • Activation depends on the policy booked by the guest:

    • For non-refundable reservations, you can charge the virtual credit card as soon as you receive it. 

    • For bookings made with partially refundable policies, the card becomes active as soon as the reservation becomes 90% non-refundable

    • For bookings made with flexible policies (i.e. free cancellation), the card becomes active on the guest’s check-in date

  • If you haven’t already charged a virtual credit card after a guest has checked out, you’ll have up to 12 months (365 days) to charge it. Note: For some of your reservations, the virtual credit cards will be available for a shorter time period, and you’ll need to request new virtual cards to receive your money: 

    • For reservations made prior to November 1, 2019, virtual credit cards were issued for a period of 6 months. If necessary, after the initial 6-month period, you may request another virtual credit card which will be available for an additional 6 months. This means you can access the outstanding amount for a total of 12 months. 

  • To support you in getting paid, we’ll email you about any outstanding amounts on a weekly basis. If you have multiple virtual credit cards, we’ll include all the necessary info in one email. Note: If you don’t claim these outstanding amounts within the 12 month period, you’ll no longer be entitled to the funds. 

 

 

6 months ago
1
Carey Yacht Charters

For avoidance of doubt the bookings for which we are trying to recover payment have all stayed with us within the last 6 weeks so the card should be active, unless B.Com did not take adequate funds there should be enough funds there to meet the account as nothing changed with regards to the booking. The CVC entered was correct we tried this a few times. Same for the expiration date, 

With regards to the machine itself we have already been in touch with "Square Reader" who's instructions  say quite simply "You cannot process a payment without a ZIP (Post) Code". There is no way around it. Why can't Bookings.com provide a single post code that can be used with all virtual card payments. as per Expedia.

None of the responses so far have addressed the basic issue.

+1
6 months ago
1
Christopher Ja…

After research and no help from booking.com I used the zip code for the Amsterdam headquarters which is 1017CE. This seems to work.

3 months ago
10
BrookAve

To clarify a zip code is an american postal system field, and not world wide.

In gerneral you can type anything into it

 

But yes using the HQ zipcode for usa and Netherrlands area code for EU is the likeliest choice.

 

and I agree it should have been addressed in there official guide as in , either it is needed or it is not and if not to tell us to just type anything at all into it.

 

 

+1
3 months ago