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Virtual credit cards

I have a virtual credit card problem, the guest has checked in and checked out but I cannot charge the virtual card because there is no CVC number showing. I have made several phone calls to C/S each with the same outcome, "I will pass this on to the relevant department". Why can I not speak to the relevant department??? This situation has been ongoing for one week now, I need access to the funds that I am entitled to but seem unable and unwilling to help me. All I want is to be able to charge the card and get paid for the booking, not difficult, but are making it impossible. I wonder what would happen if I owed them money????

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BrookAve 1 year ago



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Phil Burtenshaw 1 year ago

I know you cannot help me here, neither can the sources that you link to. Surely anyone can see how frustrating this is. I put this post up so that other "partners" can see how difficult make it for us to get help with issues that are caused by

I am not stupid, I have done exactly everything you suggest, no help at all, I want access to my money.