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Virtual credit cards
I have a virtual credit card problem, the guest has checked in and checked out but I cannot charge the virtual card because there is no CVC number showing. I have made several phone calls to C/S each with the same outcome, "I will pass this on to the relevant department". Why can I not speak to the relevant department??? This situation has been ongoing for one week now, I need access to the funds that I am entitled to but booking.com seem unable and unwilling to help me. All I want is to be able to charge the card and get paid for the booking, not difficult, but booking.com are making it impossible. I wonder what would happen if I owed them money????
Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.
Message or Call BdC PartnerSupport
*** public main lines via Where you can reach us
I know you cannot help me here, neither can the sources that you link to. Surely anyone can see how frustrating this is. I put this post up so that other "partners" can see how difficult booking.com make it for us to get help with issues that are caused by booking.com
I am not stupid, I have done exactly everything you suggest, no help at all, I want access to my money.