Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1

Virtual credit cards

I have a virtual credit card problem, the guest has checked in and checked out but I cannot charge the virtual card because there is no CVC number showing. I have made several phone calls to C/S each with the same outcome, "I will pass this on to the relevant department". Why can I not speak to the relevant department??? This situation has been ongoing for one week now, I need access to the funds that I am entitled to but booking.com seem unable and unwilling to help me. All I want is to be able to charge the card and get paid for the booking, not difficult, but booking.com are making it impossible. I wonder what would happen if I owed them money????


11
BrookAve

 

 

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Phil Burtenshaw

I know you cannot help me here, neither can the sources that you link to. Surely anyone can see how frustrating this is. I put this post up so that other "partners" can see how difficult booking.com make it for us to get help with issues that are caused by booking.com

I am not stupid, I have done exactly everything you suggest, no help at all, I want access to my money.