We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Voucher Process



Can I please speak to someone in regards of Voucher Process.

I have a guest arriving on 9th July who would like to receive a voucher as does not know date of his future stay. His accommodation is prepaid.  I know I can cancel his booking but if this means that we must refund his card and we are loosing this booking? Does his Booking.com voucher can be re-use in our location only in the future or any hotel booked through Booking.com.

I do not see any options to get his voucher process started.

I would like to speak with someone over the phone on ***, please.


Look forward to hearing from you 


Many thanks


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