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Waiving cancellation fee

Back ground: I am not in South Africa, but in Cayman Islands with a 7 hours time difference. My guest made reservation on 7 Feb 2021. On 9/2  I ask guest to cancel because of a booking on another platform before his booking. Because of time difference I did not block the days. I immediately send a waive the cancellation fee request to Guest cancelled and only received a small amount back. He filled in a waive the fee request on the 10th and then the cancellation request. I received an email and send a second waive the fee request.  PROBLEM: 

The guest only receive a small amount back from and not the full amount.  Any other way I can contact or suggestions?   

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BrookAve 1 year ago





Due to what has been done already you need to message Partner Support the details and have them refund the balance if the guest prepaid them 



Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.


 Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Kind Regards


PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | for Partners