1
Qume Eksteen
#Help
#Guests
#Urgent

Waiving cancellation fee

Back ground: I am not in South Africa, but in Cayman Islands with a 7 hours time difference. My guest made reservation on 7 Feb 2021. On 9/2  I ask guest to cancel because of a booking on another platform before his booking. Because of time difference I did not block the days. I immediately send a waive the cancellation fee request to booking.com. Guest cancelled and only received a small amount back. He filled in a waive the fee request on the 10th and then the cancellation request. I received an email and send a second waive the fee request.  PROBLEM: 

The guest only receive a small amount back from booking.com and not the full amount.  Any other way I can contact booking.com or suggestions?   

11
BrookAve

 

 

Hi

 

Due to what has been done already you need to message Partner Support the details and have them refund the balance if the guest prepaid them 

 

 

Reminder Partner Support will never see this. Posting account or action requests here will result in nothing.

 

 Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

 

Kind Regards

 

PS : finish your profile by adding listing link

How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners